Service By Appointment

At Pine Mountain Sports we require an appointment for most bike service.

Our bike service technicians are in high demand now, and in some cases the wait for bike repairs can be over two weeks. Our goal is to keep you from having to part with your bike any longer than necessary. Rather than having you leave your bike with us for an extended period, we are currently requiring appointments for bicycle-related services. Here’s how it works…

  1. Bring your bike into Pine Mountain Sports to meet with one of our service advisors. There’s no need to make an appointment for this step. Stop by any day between 10A and 6P and we’ll put the bike in a stand and discuss any repairs that may need attention. We’ll schedule an actual repair date with you (often between 1-3 weeks away) at this time. We believe that having you bring in your bike to make this appointment (instead of just call) allows us to look at your bike with you and order any small parts that needed for your upcoming service. This ensures that we have everything we need to repair your bike on the day of your appointment, and you get to keep riding your bike in the meantime!
  2. When you make this appointment we will ask for a $40 deposit in order to reserve your day on our service calendar. This $40 holds your spot and so long as you arrive for your appointment on time, gets credited towards your repair. Think of this deposit as a gentle reminder that our mechanic is expecting you and your bike to arrive on time.
  3. Bring your bike in 1-3 days before your service appointment, and we’ll plan on getting your repairs done promptly. In most cases we will only need your bike for 24-48 hours, and we’ll call or text you as soon as it’s ready.
  4. Go ride your freshly tuned bike ASAP knowing that Our Service Is (always fully) Guaranteed!